2016 Terms and Conditions

All standard pricing is based on size and finish as shown in the catalog or on the website.  Because of our wide variety of finishes, please contact Newell Design or your local sales represetnative for all pricing.   

Quotes are valid for 30 days.  Pricing is subject to change without notice.
Custom pricing.  Due to all of the variations involved in custom pricing, Newell Design does not make available standard upcharges.  All custom quote requests must be made in writing to Newell Design and a custom quote will be issued in writing, usually within 48 hours.  

Custom Finishes:  Newell Design will accept custom finish requests, and will match a submitted sample to within 90% accuracy.   Custom upcharges include the cost for matching and submitting a sample for approval.  Other upcharges may be incurred for applying that custom finish to the specified piece.
 
All samples must be received by Newell Design within 14 days of receipt of purchase order.  Included with sample should be showroom purchase order number, side mark, and product number.  If sample is not received within 14 days, production of piece will be delayed at discretion of Newell Design.  All strike-offs will be sent within 10 days of receipt of sample via USPS.  If requested, rush, Next day service through FedEx will be provided at an additional cost.

Custom work: All relevant information, i.e. drawings, room dimensions, a/v equipment, floor plans must be received within 14 days of receipt of purchase order.  If not received within 14 days, production may be delayed according to the discretion of Newell Design.  All changes made before or after the start of production are subject to upcharge and delays in lead time.   Custom work is non-refundable.

Terms:  FOB Los Angeles CA.   There are no refunds on custom work.  A 50% deposit is required before work is begun.  Deposits are non-refundable.   All orders will be billed for final balance 2 weeks before completion.  Complete balance due including any extras such as freight, or approved upcharges need to be received by Newell Design before the completed piece will be shipped.  Invoices must be paid at the time of completion.  All invoices left unpaid past 30 days will be considered delinquent, and subsequent interest at the rate of 1.5% plus storage fees of a minimum of $100/piece per month will be charged.   Any upcharges due to specification or design changes made during the job need to be approved in writing by the purchaser.

Time Frame:  All time frames for completion of work are estimates based on typical work flow within our workshop.  Completion dates can and will vary from the originally quoted date, and are at the discretion of Newell Design.  Quality of work, and final product are always a higher consideration than date of completion.  Newell Design will not be held liable for delays during manufactureing due to war, riots, labor disputes, acts of God, or any other circumstances outside of our control.

Size, Finish, and Construction:  Due to the nature of building high-end furniture, and the inherent inconsistency of all materials, both natural and man-made, there may be slight variations from piece to piece and material to material.  These variations may occur both in the final size as well as the final finish of each piece.  Newell Design reserves the right to make material and technical changes during production in order to compensate for the availability or quality of materials on hand.  Newell Design will not be held liable for any changes made.

Freight:  Newell Design will arrange and schedule freight service.  Our standard method of shipping is to crate goods and ship them via common carrier to a receiving warehouse of the clients choice.  It is the clients responsibility to have the item unpacked, inspected and installed at the residence.  Freight claims due to damage in transit are the customer’s responsibility.  Standard time from release of goods to arrival at receiver is approximately 5-10 business days.  Shipments with a final destination inside California are subject to California Sales Tax and tax will be collected by Newell Design unless we have a valid resale certificate on hand from the Designer.  For shipments with a final destination outside California, there may be a sales tax liability with that state and it is the responsiblity of the client to pay that states sales or use tax liability. White Glove service is available in certain markets.  If you desire White Glove delivery service, please enquire.


For A PDF version of this, please click here